QUALITY ASSURANCE MANUAL

TABLE OF CONTENTS

1.0 Introduction...............................................................	1
1.1 Certifications................................................	1
2.0 QA Policy.................................................................. 2.1 Commitment………………………………… 2.2 Quality Assurance/Quality Control.............. 2.3 Data Quality............................................. 2.4 Document Control………………………..... 2.5 Customer Satisfaction……………………….	1 1 1 2 5 5
3.0 Management Responsibilities.................................... 3.1 Organization.................................................. 3.2 Personnel....................................................... 3.3 QA Program Assessment.............................. 3.4 Training.......................................................... 3.5 Health & Safety…………………………….	6 6 6 12 13 14
4.0 Facilities & Equipment.............................................. 4.1 Building and Layout...................................... 4.2 Work Areas ................................................... 4.3 Equipment...................................................... 4.4 Laboratory Reagent Water............................. 4.5 Hood System................................................. 4.6 Instrumentation............................................. 4.7 Maintenance Activities..................................	15 15 15 16 16 16 16 17
5.0 Outside Support Services..........................................	18
6.0 Sample Log-In And Chain Of Custody Procedures.. 6.1 Sample Custodian ......................................... 6.2 Sample Acceptance Policy............................ 6.3 Sample Survey & Inspection......................... 6.4 Sample Label.................................................. 6.5 Chain of Custody Form…………………….. 6.6 Sample Labeling & Identification.................. 6.7 Sample Splitting & Preservation …………… 6.8 Sample Log-In Sheet……………………….. 6.9 Sample Log-In Verification………………… 6.10 Subcontracting …………………………….. 6.11 Sample Storage, Custody & Security………. 6.12 Sample Disposal …………………………...	18 18 18 19 19 20 20 21 21 22 23 23 24
7.0 Record Keeping …………………………………….	24
8.0 Analytical Methodology........................................... 8.1 Initial Instrument Calibration........................ 8.2 Continuing Instrument Calibration Verification 8.3 Specific Calibration Criteria.......................... 8.4 Laboratory Methods........................................ 8.5 Sample Preparation Procedures...................... 8.6 Sample Analysis Procedures......................... 8.7 Standards Preparation Procedures.................. 8.8 Types of Detection Limits............................. 8.9 Methods for Developing Detection Limits.........	26 27 27 28 31 33 33 34 34 37
9.0 Data Reporting........................................................... 9.1 Computers and Electronic Related Requirements 9.2 Data Collection.............................................. 9.3 Data Reduction.............................................. 9.4 Data Reporting...............................................	37 37 38 38 39
10.0 Data Validation.......................................................... 10.1 Laboratory Data............................................. 10.2 Data Review...................................................	41 41 41
11.0 Quality Control........................................................... 11.1 Blanks............................................................. 11.2 Standards......................................................... 11.3 Reference Standards........................................ 11.4 Determination of QC Limits........................... 11.5 Calibration....................................................... 11.6 Support Equipment.......................................... 11.7 Glassware........................................................ 11.8 Material Procurement and Control.................. 11.9 Laboratory Reagent Water.............................. 11.10 Reference Materials Analysis.......................... 11.11 Reagent Checks............................................... 11.12 Traceability.................................................... . 11.13 Audits………………………………………..	42 42 42 43 43 43 43 44 44 45 45 45 45 46
12.0 Corrective Action......................................................... 14.1 Corrective Action Reports............................... 14.2 Method For Handling Outliers........................ 13.0 Waste Disposal.......................................................... 14.0 References..................................................................... 15.0 Glossary of Terms.........................................................	47 47 48 48 50 50

Attachment 1

State Certification

Materials License

Woman-Owned, Small Business Certification

Attachment 2

Organization Flowchart

Attachment 3

Resumes of Key Personnel

Attachment 4

Chain of Custody and Sample Container/Preservation Instructions

Attachment 5

Test Methods Routinely Performed at Outreach

Attachment 6

List of Standard Operating Procedures

Attachment 7

Current MDL Study